FAQ

Shipping/Order Related Q's:

My package isn't here!?! What do I do?

Please contact your local post office first!

Once the package leaves my hands and is in USPS's possession, I no longer have any control over the package. I provide tracking on all domestic orders, so please follow the progress there!

Most likely there was an issue in the provided address or for some reason the post is holding onto it or may have delivered it to the wrong place.

If a package is returned to me due to an incorrect address, I can resend it as long as the customer covers the return shipping fee.

Notes:

There is a no way to file a claim unless the customer paid for the “priority mail” option that includes $50 added insurance, in which case the customer would be able to file the claim for their lost package.

In past circumstances that I’ve seen customers inquire about their packages, the steps that the USPS lead them in-person or online requests to find their “missing package”. From what I’ve learned, The USPS distribution centers are “unmanned”, meaning that In times where there are an unprecedented amount of packages shipped at the same time, (COVID Christmas shopping times being the most prevalent time for errors) there are only machines may be prone to delivery errors that lead to delays.

TealTeacup LLC is not responsible for filing claims on your behalf, claims files, missing packages or USPS related issues. It is the customer's responsibility to inquire promptly with their Local Post office on status of their missing packages in order to have a higher chance to retrieve them. 

Once a package has been shipped, we are not liable for delivery related issues (please see "Additional Delivery Related Issues" below 

for more details)

For more information on our Policies, terms and conditions:

https://www.tealteacup.com/pages/faq-orders

https://www.tealteacup.com/policies/refund-policy

For more USPS provided information in their FAQs:

https://faq.usps.com/s/article/Where-is-my-package

https://faq.usps.com/s/article/Delayed-Mail-and-Packages

https://faq.usps.com/s/article/Missing-Mail-The-Basics

How long until my order is shipped?

I typically mail orders out within 1-7 business days! I try my best to get it to you as soon as possible. I am a one person operation here, so when large releases happen or there are delays/holidays, there might be a slight delay in shipping time! Thank you for understanding ♥

How long until my order arrives?

All domestic orders have tracking so you can follow your order as it arrives to your doorstep. Typically orders take 1-3 business after shipment to arrive however arrival times can be affected by holidays, natural disasters, distance etc. I ship from California.

Most international orders do not have tracking, and typically take 2-4 weeks to arrive!

Shipping time and fulfillment of clothing will vary because they ship from a print-on-demand facility.

What if I purchase a pre-order item?

If you order in-stock items alongside a pre-order-item, then any in-stock items will be placed on hold until the preorder arrives.

If you wish to have them shipped separately, you will need to place two separate orders (the pre-order item separate from in-stock items) and pay the shipping for both orders.

If you place separate orders for pre-order items that are estimated to arrive at separate times, the items will ship separately.

If you place a single order for pre-order items that are estimated to arrive at the same time, the items will ship together.

Preorder details are subject to small changes, and delivery dates are estimated and may take longer depending on production.

Preorders are not refundable, even if there is a shipping delay or production related Issue. 

Preordered designs may have colors that differ from the original mockup. This is normal, and due to the process in which enamel and metals are applied. Small variations from the original design can and will occur. 

If I make multiple orders, can you combine them for me to save on shipping?

No, we do NOT combine orders and refund shipping. We also cannot add items to your order due to restrictions from our 3rd party warehouse. For items that sell out quickly, it is best to place the order with every item you want all together at one time so that you do not miss out when awaiting a reply from customer service. We are not responsible for customers missing out on an item that sold out quickly. 

We also do not allow "add ons" to orders that have an applied coupon/sale after the coupon/sale window.

I forgot to add my coupon, can you add it for my order?

No. Coupons cannot be retroactively added to an order. We also do not allow "add-ons" to orders that have an applied coupon/sale after the coupon/sale window.

I have a problem with a pin/my order, who do I contact?

Please send us an email at orders@tealteacup.com with your order number and pertinent information for assistance. 

What shipping options are available?

For domestic (US) orders, packages will be sent via USPS First Class Shipping (3-5 Postal Business Days) or USPS Priority (1-3 Postal Business days).

International Orders will be shipped via USPS First class international (6-10 Postal Business Days, with tracking) or International 30day Shipping (2-4 weeks, Tracking IS NOT GUARANTEED). (All international flat rate options use this shipping for pin/sticker orders)

With Covid-19 effect on delivery services, shipping times are difficult to predict accurately. We do not have any control over USPS shipping, and we appreciate your patience.

*WE ARE NOT responsible for customs fees

*WE ARE NOT responsible for missing or stolen packages

*WE ARE NOT responsible for orders misdelivered due to an incorrect address input by the customer.

Why is shipping suddenly more?

USPS has increased their rates for first-class packages as of 01/23/2023 and our shipping rates have changed to reflect this increase. 

What if I want to refund my pin/cancel my order?

We do not refund/cancel orders.

*We DO NOT accept exchanges
*We DO NOT refund preorders

Additional Delivery Related Issues

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (the Customer's) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such cases, TealTeacup will not make any refunds and will not resend the Product.

TealTeacup will review replacement/return requests only if (a) there is a missing Product, or a shipping error that is at the fault of TealTeacup Shop and (b) TealTeacup receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing with no delivery confirmation or tracking number.

*WE ARE NOT responsible for customs fees or VAT taxes.

*WE ARE NOT responsible for missing or stolen packages

*WE ARE NOT responsible for orders mis-delivered due to an incorrect address input by the customer.

*WE ARE NOT responsible for international orders delayed, disrupted, stopped, or destroyed by the postal service.

 If a package is returned, we will gladly resend it at a discounted cost of the return shipping fee.

*By purchasing from TealTeacup.com you agree to these conditions. Thank you.

© TealTeacup LLC, 2021

Pin Grading Policy

The quality of my pins are very important to me, and I strive to provide the best quality possible. With that said, realistically, no pin will be perfect and every batch/design is different. The reason these pins cannot be perfect is that they are handmade items that have natural variations and slight flaws that occur during every production process. A lot of time/energy is put into the production and grading of these pins. Please read below for more details my grading standards.

A Grades/Standards

A grades are the best of the batch for the particular design. If there is a minor imperfection that is across more than 20% of the batch, that will be considered part of the standard grade for that design/batch. No major defects will be considered standard. A-grades may exhibit very minor imperfections that can be seen under close inspection.

• Stray glitter
• Wiggly posts
• Low-fill or very slight overfill of enamel in small areas
• Slightly misaligned screen printing
• Small traces of random debris (dust, fuzz, etc.)
• Small amount of tiny bubbles in enamel, glitter or epoxy coating
• Light scuffing, scratches, dents, enamel bleeding or tarnish.
• Slight discoloration and imperfections in/on the metal plating on the sides and /or back of the pin
• Minor enamel miscoloration
• Small areas of thickened Metal lines that reduces or removes visibility of small enamel fill spots from original design. 
• ***Hard enamel pins with large areas of metal are more likely to have small scratches or scuffs that normally occur during the polishing process. 

B Grades

Noticeable minor defects, however, very close to being Standard grade pin.

• Moving posts
• Low-fill or overfill/spillover of enamel in large areas
• Chipped metal plating
• Discoloration or staining
• Missing enamel or plating
• Wrong enamel fill colors
• Large dents, divots, scratches
• Missing or badly printed screen printing
• Excessive bubbles, scratches, dents, divots
• Foreign materials embedded in enamel, glitter or epoxy
• Lightly discolored / tarnished plating
• Scratched or medium-largely misaligned screen printing

C Grades

Very visible multiple minor and / or major defects. Perfect for those on a budget. In addition to defects mentioned above, C grades may also have...

• Missing posts
• Heavily Discolored / tarnished plating
• Other

*By purchasing from Teal Teacup you agree to these conditions. Thank you.

Any-Grades