Free Domestic shipping on orders of $75 or more!

About Orders/ Terms of Service

ORDERS FAQ/ TERMS OF SERVICE 

My package isn't here!! What do I do?

Please contact your local post office first!

Once the package leaves my hands and is in USPS's possession, I no longer have any control over the package.I provide tracking on all domestic orders, so please follow the progress there!

Most likely there was an issue in the provided address or for some reason the post is holding onto it or may have delivered it to the wrong place.

If a package is returned to me due to an incorrect address, I can resend it as long as the customer covers the return shipping fee.

 

How long until my order is shipped?

I typically mail orders out within 1-7 business days! I try my best to get it to you as soon as possible. I am a one person operation here, so when large releases happen or there are delays/holidays, there might be a slight delay in shipping time! Thank you for understanding ♥

How long until my order arrives?

All domestic orders have tracking so you can follow your order as it arrives to your doorstep. Typically orders take 1-3 business after shipment to arrive however arrival times can be affected by holidays, natural disasters, distance etc. I ship from California.

Most international orders do not have tracking, and typically take 2-4 weeks to arrive!

Shipping time and fulfillment of clothing will vary because they ship from a print-on-demand facility.

If I make multiple orders, can you combine them for me to save on shipping?

No, we do NOT combine orders and refund shipping. We CAN add items to your open/unshipped order if you promptly email us at orders@tealteacup.com. For items that sell out quickly, it is best to place the order with every item you want all together at one time so that you do not miss out when awaiting a reply from customer service. We are not responsible for customers missing out on an item that sold out quickly. 

We also do not allow "add ons" to orders that have an applied coupon/sale after the coupon/sale window.

I forgot to add my coupon, can you add it for my order?

No. Coupons cannot be retroactively added to an order. We also do not allow "add ons" to orders that have an applied coupon/sale after the coupon/sale window.


There is a problem with a pin/my order?

Please send us an email at orders@tealteacup.com for further inquiries.

 

I am a Pin Club VIP. Does my coupon provide free shipping?

No, Patreon Pin Club VIP orders do not discount shipping. Your VIP code gives 25% off one full order from Tealteacup.com as an extra "Thank You!" for supporting TealTeacup shop as a VIP Patron~ Your shop support is so appreciated that I wanted to offer a substantial discount on items that are rarely or never discounted (like A-grades, new pin drops, and more.) This way, you can shop anytime during the month even if there isn't a sale! 
Your order will ship alongside your pin-club rewards. Depending on the month, this may put a small hold on your order so that they can be shipped together. 
International rewards that ship with shop orders will have the faster shipping with tracking included! As paid for by the shop order's shipping option. 

 

What if I purchase a pre-order item?

If you order in-stock items alongside a pre-order-item, then any in-stock items will be placed on hold until the preorder arrives.

If you wish to have them shipped separately, you will need to place two separate orders (the pre-order item separate from in-stock items) and pay the shipping for both orders.

If you place separate orders for pre-order items that are estimated to arrive at separate times, the items will ship separately.

If you place a single order for pre-order items that are estimated to arrive at the same time, the items will ship together.

Preorder details are subject to small changes, and delivery dates are estimated and may take longer depending on production.


What if my order cannot be verified by USPS?

USPS has its own database of verified addresses. Often, an automatic notification will let me know that your order "cannot be verified by USPS", and I will reach out to the order's given email address for a change or verification of address. It is important to verify the address by email ASAP, because the order will be placed on hold awaiting your reply. Once an order is shipped it is no longer in my hands, and any additional questions or concerns about the delivery of your order will have to be directed to USPS. 

*FORWARDING ADDRESSES often cannot be verified by USPS!  I’m very sorry to inform you that If i discover that an address is a forwarding address,  I can not verify that it will arrive safely without the address confirmed by USPS. The risk is taken on by the customer, and i can be reached out to, anytime, to confirm a tracking number once it is shipped. 

To mitigate risk in these circumstances, I suggest choosing a shipping option that has parcel insurance, like USPS Priority shipping. It is more expensive, but the insurance will cover any missing packages or items damaged in transit.

If you have any further questions, feel free to email me anytime at customerservice@tealteacup.com

 

What shipping options are available?

For domestic (US) orders, packages will be sent via USPS First Class Shipping (3-5 Postal Business Days) or USPS Priority (1-3 Postal Business days).

International Orders will be shipped via USPS First class international (6-10 Postal Business Days, with tracking) or International 30day Shipping (2-4 weeks, Tracking IS NOT GUARANTEED). (All international flat rate options use this shipping for pin/sticker orders)

With Covid-19 effect on delivery services, shipping times are difficult to predict accurately. We do not have any control over USPS shipping, and we appreciate your patience.

*WE ARE NOT responsible for customs fees

*WE ARE NOT responsible for missing or stolen packages

*WE ARE NOT responsible for orders mis-delivered due to an incorrect address input by the customer.

 

What if I want to refund my pin/cancel my order?

You have 1 business day to cancel your order as I usually pack orders the day after they were placed. Otherwise, we do not refund orders.

*We DO NOT accept exchanges

 

Additional Delivery Related Issues

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (the Customer's) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such cases, TealTeacup will not make any refunds and will not resend the Product.

TealTeacup will review replacement/return requests only if (a) there is a missing Product, or a shipping error that is at the fault of TealTeacup Shop and (b) TealTeacup receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing with no delivery confirmation or tracking number.

*WE ARE NOT responsible for customs fees

*WE ARE NOT responsible for missing or stolen packages

*WE ARE NOT responsible for orders mis-delivered due to an incorrect address input by the customer.

*By purchasing from TealTeacup you agree to these conditions. Thank you.