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About Orders/ Terms of Servive

ORDERS FAQ/ TERMS OF SERVICE

What if my order cannot be verified by USPS?

USPS has its own database of verified addresses. Often, an automatic notification will let me know that your order "cannot be verified by USPS", and I will reach out to the order's given email address for a change or verification of address. It is important to verify the address by email ASAP, because the order will be placed on hold awaiting your reply. Once an order is shipped it is no longer in my hands, and any additional questions or concerns about the delivery of your order will have to be directed to USPS. 

*FORWARDING ADDRESSES often cannot be verified by USPS!  I’m very sorry to inform you that If i discover that an address is a forwarding address,  I can not verify that it will arrive safely without the address confirmed by USPS. The risk is taken on by the customer, and i can be reached out to, anytime, to confirm a tracking number once it is shipped. 

To mitigate risk in these circumstances, I suggest choosing a shipping option that has parcel insurance, like USPS Priority shipping. It is more expensive, but the insurance will cover any missing packages or items damaged in transit.

If you have any further questions, feel free to email me anytime at Tealteacupshop@gmail.com

What if I want to refund my pin/cancel my order?

You have 1 business day to cancel your order as I usually pack orders the day after they were placed. Otherwise, we do not refund orders.

*We DO NOT accept exchanges

Please send us an email at tealteacupshop@gmail.com for further inquiries.

If I make multiple orders, can you combine them for me to save on shipping?

Yes, I can. You have 1 business day to contact me or else they will ship out separately.

They must also be ordered within 3 days of each other. I will not hold orders for extended periods of time because you want to buy something else later and hope to combine shipping.

What if I purchase a pre-order item?

If you order in-stock items alongside a pre-order-item, then any in-stock items will be placed on hold until the preorder arrives.

If you wish to have them shipped separately, you will need to place two separate orders (the pre-order item separate from in-stock items) and pay the shipping for both orders.

If you place separate orders for pre-order items that are estimated to arrive at separate times, the items will ship separately.

If you place a single order for pre-order items that are estimated to arrive at the same time, the items will ship together.

Preorder details are subject to small changes, and delivery dates are estimated and may take longer depending on production.

There is a problem with a pin/my order?

Please send us an email at tealteacupshop@gmail.com for further inquiries.

 

My package isn't here!! What do I do?

Please contact your local post office first!

Once the package leaves my hands and is in USPS's possession, I no longer have any control over the package.I provide tracking on all domestic orders, so please follow the progress there!

Most likely there was an issue in the provided address or for some reason the post is holding onto it or may have delivered it to the wrong place.

If a package is returned to me due to an incorrect address, I can resend it as long as the customer covers the return shipping fee.

How long until my order is shipped?

I typically mail orders out within 1-7 business days! I try my best to get it to you as soon as possible. I am a one person operation here, so when large releases happen or there are personal issues/holidays, there might be a slight delay in shipping time! Thank you for understanding ♥

What shipping options are available?

For domestic (US) orders, packages will be sent via USPS First Class Shipping (3-5 Postal Business Days) or USPS Priority (1-3 Postal Business days).

International Orders will be shipped via USPS First class international (6-10 Postal Business Days, with tracking) or International 30day Shipping (2-4 weeks, Tracking IS NOT GUARANTEED). (All international flat rate options use this shipping for pin/sticker orders)

Shipping time and fulfillment of clothing will vary because they ship from a print-on-demand facility.

***WE ARE NOT responsible for customs fees

How long until my order arrives?

All domestic orders have tracking so you can follow your order as it arrives to your doorstep. Typically orders take 1-3 business after shipment to arrive however arrival times can be affected by holidays, natural disasters, distance etc. I ship from California.

Most international orders do not have tracking, and typically take 2-4 weeks to arrive!

Shipping time and fulfillment of clothing will vary because they ship from a print-on-demand facility.

 

Additional Delivery Related Issues

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case TealTeacup will not make any refunds and will not resend the Product.

TeralTeacup will review replacement/return requests only if (a) there is a missing Product, or a shipping error is at fault and (b) TealTeacup receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

*WE ARE NOT responsible for customs fees

*By purchasing from TealTeacup you agree to these conditions. Thank you.