RETURNS / REFUNDS
Returns are accepted within the first 30 days after delivery. Product must be unused, unaltered, tags attached, and in original packaging in order to be eligible for a full refund.In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund. Any returns received in our warehouse after the 30 day period will not be accepted. After the condition of your return is confirmed by our warehouse, a refund will be issued to your original form of payment. Please note, in the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund. If a package is received in our warehouse prior to the customer initiating the return process with our customer service team, that returned package will be rejected and no refund will be issued. Return shipping fees are the responsibility of the customer. Please contact customer service at orders@tealteacup.com to initiate the return process.
EXCHANGES
We do not offer exchanges in our shop at this time.
KICKSTARTER REWARDS
Our shop does not offer refunds or exchanges of Kickstarter Rewards
DAMAGED ITEMS DURING SHIPPING PROCESS
We take great pride in the products that we sell in our shop. Because of that we take the utmost care in putting orders together at our warehouse. Unfortunately, on occasion, a package may become damaged during the shipping process. Once a package leaves our warehouse, we are no longer responsible for that package. If your order arrives damaged due to the shipping process, pleasecontact us atorders@tealteacup.com. Our customer service team will work with you to find a reasonable resolution to the problem.
FINAL SALE & PREORDERS
We DO NOT accept returns or issue refunds on final sale products.
*We DO NOT accept exchanges
*We DO NOT refund preorders
There are certain situations where only partial refunds or an exchange might be granted (if applicable). Please send us an email at orders@tealteacup.com for further inquiries.
